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Terms of Service
Last Updated: October 26, 2023
Effective Immediately
For: Moonstone Enlightened Pathways LLC (“we,” “us,” “our”) doing business as “Calma”.
Website: https://calmamatcha.us
1. Acceptance of Terms
By accessing or using https://calmamatcha.us (the “Store”), you agree to comply with these Terms of Service. If you disagree, do not use our services.
2. Account Registration
- Requirement: An account is required to place orders.
- Accuracy: Provide true, current information during registration.
- Security: You are responsible for account activities and password security.
- Termination: We reserve the right to suspend accounts violating these terms.
3. Products & Pricing
- Products Sold: Matcha green tea powder, specialty teas, and drinkware.
- Pricing:
- All prices in USD.
- Excludes taxes (calculated at checkout).
- Prices subject to change without notice.
- Availability: All orders are subject to stock.
4. Payment Processing
- Processor: Payments securely processed via Stripe, Inc.
- Your Agreement with Stripe: By purchasing, you agree to:
- Payment Methods Accepted:
Visa, Mastercard, Apple Pay, Google Pay.
- Subscriptions: Recurring billing requires ongoing authorization. Cancel anytime via your account.
- Currency: USD only.
5. Order Fulfillment & Shipping
- Processing: Orders ship within 1-3 business days (excludes weekends/holidays).
- Shipping:
- Regions: Worldwide.
- Fees: Calculated by carrier (DHL/FedEx) at checkout.
- Delays: Not liable for carrier delays or customs/duties (buyer’s responsibility).
6. Returns, Refunds & Exchanges
- Window: 30 days from delivery date.
- Conditions: Unused, in original packaging with tags attached.
- Process: Start returns at Refund & Returns Policy.
- Return Shipping: Responsibility determined case-by-case (customer or prepaid label provided by us).
- Refunds: Issued to original payment method within 5 business days of receiving returned items.
7. Intellectual Property
All content (logos, text, images) on this Store is owned by Moonstone Enlightened Pathways LLC and protected under U.S. and international copyright laws. Unauthorized use is prohibited.
8. Limitation of Liability
We are not liable for:
- Indirect, incidental, or consequential damages.
- Product misuse, carrier delays, or third-party actions.
- Events beyond our control (e.g., natural disasters).
9. Governing Law & Disputes
- Jurisdiction: Governed by laws of Delaware, USA.
- Dispute Resolution: Binding arbitration in Newark, DE (no class actions).
10. Changes to These Terms
We may update these terms at any time. Continued Store use constitutes acceptance.
11. Contact Information
Moonstone Enlightened Pathways LLC
254 Chapman Rd, Newark, DE, USA
Email: info@calmamatcha.us
